Houston-based small business advocate. Former business owner who understands the real-world challenges of Title III compliance.
Tone: friendly, practical
Voice: conversational, storytelling, breaks down complexity
CORS Emphasis: Strategic Alignment
Regional Focus: small businesses, border communities, energy sector, local shops
Favorite Resource: Southwest ADA Center
The Department of Justice recently rejected a class action settlement for being too weak, signaling a shift toward more demanding ADA enforcement. For small businesses, this means the era of surface-level compliance is ending—and genuine accessibility is becoming a competitive advantage.
The accessibility field produces sophisticated technical resources while small businesses struggle with basic questions about serving disabled customers. Here's what actually helps organizations move from confusion to compliance.
The Pacific ADA Center's new small business accessibility guidance offers a practical, phased approach that prioritizes customer impact over perfect compliance, providing realistic resources for businesses with limited budgets and technical capacity.
Another major retailer faces DOJ enforcement for digital accessibility violations. After 15 years covering these cases, the pattern is clear: proactive compliance costs less than reactive scrambling, yet companies keep choosing damage control over equal customer service.